Shipping policy

Last Updated: July 9th, 2026

1. Processing Time

Orders are processed within **[1–3] business days** of purchase (excluding weekends and holidays). Because our assortment includes limited-quantity, curated pieces, occasional delays may occur — we will notify you by email if your order requires additional processing time.

2. Shipping Methods & Rates

We currently ship via [USPS / UPS / FedEx]. Available shipping options and rates are calculated at checkout based on your location and the weight/dimensions of your order:

| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | [3–7] business days | [$X / calculated at checkout] |
| Expedited | [2–3] business days | [$X / calculated at checkout] |
| Free Shipping | — | On orders over $[XX] |

*(Update this table to reflect your actual carrier rates and thresholds.)*

3. Domestic Shipping (United States)

We currently ship to all 50 U.S. states [and territories — confirm]. Delivery times are estimates provided by the carrier and are not guaranteed; delays due to weather, holidays, or carrier issues are outside our control.

*(See Section 4 — we do not currently ship outside the United States.)*

4. International Shipping

At this time, COUCOU : COCO ships only within the United States (all 50 states). We do not currently offer international shipping, including to Japan.

We hope to expand shipping outside the U.S. in the future. If you are located outside the United States and would like to be notified when international shipping becomes available, please contact us at info@mywhitecanvas.us.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow [24–48] hours for tracking data to update.

6. Sales Tax

Applicable sales tax is calculated at checkout based on your shipping address, in accordance with state and local law.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us at info@mywhitecanvas.us as soon as possible — we cannot guarantee changes once an order has entered fulfillment.

8. Lost or Stolen Packages

We are not liable for packages confirmed as delivered by the carrier to the address provided but reported as lost or stolen thereafter. If tracking shows a delivery issue, please contact the carrier directly and reach out to us at info@mywhitecanvas.us so we can assist.

9. Delays Outside Our Control

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, customs processing, or carrier disruptions.

10. Contact Us

Questions about shipping can be directed to:

COUCOU : COCO
info@mywhitecanvas.us