Refund policy

Last Updated: July 9th, 2026

All Sales Are Final

Because COUCOU : COCO offers a curated, limited-quantity selection, **all sales are final**. We do not accept returns or exchanges, and we do not issue refunds for change-of-mind purchases, incorrect size selection, or any other reason not covered under Section 2 below.

We encourage you to review sizing details, materials, and product photos carefully before purchasing, and to reach out to us at info@mywhitecanvas.us with any questions before you order — we're happy to help you choose the right fit.

This policy applies to all orders, including items purchased through the Site, at pop-up events, and at the Greenwich Avenue Sidewalk Sale or similar in-person sales.*

1. Damaged, Defective, or Incorrect Items

The only exception to our all-sales-final policy: if your item arrives **damaged, defective, or is not what you ordered**, we will make it right.

- Contact us at info@mywhitecanvas.us within **[7] days** of delivery with your order number and a photo of the issue.
- We will arrange a replacement (subject to availability), or a full refund to your original payment method, at no cost to you.
- This exception does not cover normal wear, care-related damage, or items altered after delivery.

2. Order Cancellations

If you need to cancel or change an order, contact us at info@mywhitecanvas.us as soon as possible. We can only accommodate cancellation requests submitted **before your order has shipped**. Once an order has entered fulfillment or shipped, our all-sales-final policy applies.

3. Order Errors on Our Part

If we made an error in fulfilling your order (wrong item, wrong size, missing item), this falls under Section 2 above and will be corrected at no cost to you.

4. Questions Before You Buy

Since we're unable to offer returns, we want you to feel confident before you check out. Reach out to us at info@mywhitecanvas.us any time for:
- Sizing and fit guidance
- Fabric, care, and material questions
- Additional photos of an item